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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will show up. It contains comprehensive info about all the operations that you can carry out on the given page. Each pop-up menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge array of instructional videos demonstrating how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you searching for, have a glance at our comprehensive Frequently Asked Questions database, which includes questions asked by real persons and offers real solutions. We frequently "revamp" our Frequently Asked Questions database with new questions & answers in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ section either, we have a great team of customer service technicians available 24-7 and ready to help you with any question. Each trouble ticket you send will be replied to within 60 minutes (the average response time being about 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 287450

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com